Logo HOSOKAWA Bepex GmbH
  • candy bar production

Customer Service

A worldwide and complete service completes our profile as a first class machine and systems manufacturer. This is our understanding of "powering the world of sweets"

Head of Customer Service

Thomas Bauer
Manager Customer Service

T +49 7131 907-363
F +49 7131 907-301
M +49 162 1395006 
> Contact via e-mail

Spare parts for forming, cutting, tempering, enrobing and cooling equipment

Fabienne Lutz
Technical Service

T +49 7131 907-325
F +49 7131 907-301
 > Contact via e-mail

Spare parts for mass preparation equipment

Bülent Mete
Technical Service

T +49 7131 907-362
F +49 7131 907-301
 > Contact via e-mail

  • Spare parts

    Our After Sales Service ensures that malfunctioning or worn out parts can be exchanged reliably and as quickly as possible:

    • You receive a spare parts list including drawings with every machine
    • Support over the phone with questions and problems
    • High-quality original spare parts
    • Professional installation of spare parts and subsequent start-up of the machine by specialist staff
    • Flexibility for you because spare parts can be replaced in times of lower production workload
  • Maintenance

    We offer maintenance and repair services for machines and systems from Bühler. When required at regular intervals to guarantee you maximum safety and plan of action.

    • Examination of the necessary maintenance and implementation of maintenance according to the highest standards – on site or at Bühler in Leingarten
    • Maintenance contracts as preventative measures (include inspection, cleaning, calibration and wear part exchange at regular intervals)
    • Support when changing location (e.g. as part of a relocation of production): Disassembly, reassembly and start-up by experienced specialist staff
  • Repairs
    • Repairs on site or at Bühler in Leingarten with the highest priority in order to avoid long production stoppages
    • Working out of alternatives if the repair turns out to be uneconomical initially.
  • Operator training

    Made-to-measure training on site for your operating personnel in the areas of mechanics and process technology:

    • Training on the functionality of the machines
    • Training on machine operation
    • Individual user training
    • Maintenance training
  • Modernisation

    To raise productivity and cost effectiveness even very durable machines from Bühler require modernisation measures after many years of production:

    • Review of the system
    • Projection of modernisation regarding:
    • Increase in production and quality
    • Conforming to standards e.g. operational safety and energy efficiency
    •  Automation technology
    • Creation of a concrete offer
    • Modernisation carried out by trained specialists
    • Installation and start-up of the modernised machines